Use another USB port/check the USB cable. Keep in mind that you can check the battery level of your device using the Logitech G HUB software. If it’s been a long time since you’ve last replaced the batteries, try to see if replacing them with fresh ones will help. Check the battery.Īnother way to quickly restart your keyboard is by removing the batteries. Be sure to follow the correct procedure in connecting your Logitech keyboard to your computer. Some USB receivers will feature a connect button that you must press before connecting a device. If you have no idea where the Power switch of your keyboard is, do a quick search using Google, or refer to the manual. Just turn the keyboard off and quickly turn it back on using its power switch. Just like other electronic devices, your keyboard may have encountered an internal error that causes it to freeze or become unresponsive. If the logitech keyboard appears to be turning on as indicated by lights or others, the next step that you want to do is to force restart. However, if your Logitech keyboard also refuses to work on the second PC, you may be looking at a possible problem with the keyboard itself, or with the accessories that you’re using such as the USB receiver | dongle and the USB extension cord (if you’re using one). If your Logitech wireless keyboard works fine on the second PC, you should focus your troubleshooting on the first computer as that’s where the problem likely exists. If you have another computer, the first troubleshooting step that you want to do is to check if your keyboard works with it. If you’re having trouble with your own Logitech wireless keyboard, these are the troubleshooting steps and solutions that you can try: Use the keyboard on another PC. They’re supposed to be plug-and-play devices and most of the time, the device and its Bluetooth dongle or USB receiver are already paired out of the box. Just like wired keyboards, logitech wireless keyboards, whether they’re regular ones or the more expensive gaming ones, are primarily designed to be used smoothly without requiring any setup. How to fix Logitech wireless keyboard not working issue?įixing your logitech wireless keyboard is often easy and simple. In this guide, we’ll show you the troubleshooting steps and solutions that you can do to start using your wireless keyboard in no time. Knowledge Base article 12141 for instructions on contacting Logitech Technical Support.If your Logitech wireless keyboard is not working or has input lag or delay, there is a set of troubleshooting steps that you must do in order to know the cause and fix the issue. If the above solutions do not resolve your problem, consult If no other 27MHz wireless devices are located in range, encryption can safely be disabled. NOTE: Disabling the encryption may allow your keystrokes to be intercepted by other wireless devices. Your keyboard should now be connected and fully functional, but encryption is disabled. This will return you to the window shown in Step 5 above.Ĭlose the window by pressing the X in the upper right-hand corner. Press the Escape (ESC) key instead of entering code in Step Three of the SEW. If you experience frequent keyboard synchronization errors, you can disable the keyboard encryption. Your keyboard synchronization has been restored. Make sure to use the numbers you see- not those displayed in this article. NOTE: The figures shown here are only an example. Enter the digits in the fields directly beneath them as shown below. Step Three of the SEW will require you to enter a series of figures displayed below. Press the red connect button on the bottom of your keyboard: Hold down the CTRL + ALT + F12 keys simultaneously: NOTE: If you do not have SetPoint installed, you can download it from the MK300 Downloads Page.Ĭlick on My Keyboard tab at the top and select the MK300 keyboard from the Select Keyboard drop-down menu.Ĭlick on the Keyboard Connection tab at the left side:Ĭlick the Secure button to open the Secure Encryption Wizard (SEW). Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). To re-encrypt your MK300, do the following: To resolve it, you will need to re-encrypt your keyboard. This is usually due to a keyboard encryption problem.
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